Terms and Conditions

I. Introductory provision

These terms and conditions (hereinafter referred to as "Terms and Conditions") of our company NATURE LABORATORIES, s.r.o. with its registered office at Hlavní 130, Řež, 250 68 Husinec, ID No.: 05146992, registered in the Commercial Register under file No.: C 258975/MSPH, kept at the Municipal Court in Prague, e mail: info@ne-io.com, telephone number: +420 604 211 580 (hereinafter referred to as "Seller"), regulate the following in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll.., Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a contract of sale concluded between the Seller and another person (hereinafter referred to as the "Buyer") through the Seller's online shop (hereinafter referred to as the "e-shop") at the Internet address www.ne-io.com (hereinafter referred to as the "Website").
A consumer under these terms and conditions is a natural person who, when concluding and performing a contract, is not acting in the course of his trade or other business or in the course of the independent exercise of his profession. A buyer who is not a consumer is a person who, when concluding and performing the contract, is acting in the course of his trade or other business or in the course of his independent exercise of his profession. The contract is concluded remotely in the e-shop environment, through the interface of the website (hereinafter referred to as the "web interface of the e-shop").
The provisions of the terms and conditions are an integral part of the purchase contract. Divergent provisions in the purchase contract shall prevail over the provisions of these terms and conditions. These terms and conditions and the purchase contract are concluded in the English language.
All information about the processing of your personal data is contained in the Terms and Conditions for the processing of personal data, which can be found here.

II. Information on goods and prices

Information about the goods, including the prices of the individual goods and their main features are listed for each item in the catalogue of the online store. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if they cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period during which they are displayed in the online shop. This provision does not preclude the conclusion of a contract of sale on individually agreed terms.
All presentation of the goods placed in the catalogue of the online store is of an informative nature and the seller is not obliged to conclude a contract of sale with regard to these goods.
Information on the costs associated with the delivery of goods is published in the online shop.
Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer. Any consumer rights cannot be exercised in respect of gifts that are provided completely free of charge. Such goods shall comply with the terms of the gift contract and all standards under the applicable legislation of the Czech Republic.

III. Order and conclusion of the purchase contract

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.
The buyer orders goods in the following ways:

via your customer account if you have previously registered with the online shop,
by filling in the order form without registration.

In order to conclude a contract, you need to create a draft order on the e-shop. This proposal must contain the following information:

information about the goods purchased and the number of items (on the e-shop, the buyer indicates the goods he is interested in purchasing by clicking "Add to cart"),
information about the price, shipping cost, method of payment of the total price and the desired method of delivery of the goods will be entered in the order proposal, while the information about the price, shipping cost and total price will be given automatically based on the selected goods and their delivery method,
identification and contact data used to enable the seller to deliver the goods, in particular name, surname, delivery address, telephone number and e-mail address,
in the case of a contract under which the goods will be delivered to the buyer on a regular and recurring basis, also how long the goods will be delivered.

Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the "Order with obligation to pay" button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions. In the case of incorrect data in the submitted order, it is possible to correct it via the contact form.
Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation shall be deemed to be the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's e-mail address.
In the event that any of the requirements specified in the order cannot be fulfilled, the Seller will send the Buyer an amended offer to his e-mail address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of the acceptance of this offer to the Seller at his e-mail address specified in these Terms and Conditions.
All orders accepted by the Seller are binding. The Buyer may cancel an order unless the Buyer receives notice of acceptance of the order by the Seller. The Buyer may cancel an order by telephoning the Seller at the telephone number or email address set out in these Terms and Conditions.
In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price, even if the Buyer has been sent an automatic acknowledgement of receipt of the order under these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address. An obvious error in price is considered to be, for example, a situation where the price does not correspond to the usual price at other sellers or a missing or missing digit.
If the buyer has a user account, he can place an order through it. Even in this case, however, he is obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an order is identical to that of a buyer without a user account, but the advantage is that it is not necessary to repeatedly fill in your identification data.
In some cases it is possible to purchase goods at a discount. In order for the discount to be granted, the buyer must fill in the details of this discount in a predefined field within the order proposal. If the buyer does so, the goods will be provided to the buyer at a discount.

IV. Customer account

Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods. The Buyer can also order goods without registration.
For example, registered customers are alerted to interesting goods in line with their preferences, do not have to repeatedly fill in delivery or payment card details when making a purchase, and are informed about special offers, discounts and events.
Registered customers also have a clear history of their purchases, including tax receipts, as well as product reviews and discussions.
When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account when making any changes to it. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
The buyer is not entitled to allow third parties to use the customer account.
The Seller may terminate the User Account, in particular if the Buyer does not use the User Account for more than 12 months or if the Buyer breaches its obligations under the Purchase Agreement or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

V. Payment terms

The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:

cashless by credit card through the Comgate payment gateway,
by wire transfer to the Seller's bank account No. 2301830840/2010, held at Fio banka,
cash on delivery or by credit card upon sale of the goods,
cash on delivery or by credit card upon personal collection in the dispensing rooms of the Parcel Office
cash on delivery upon personal collection in the shop, which must be scheduled by phone or e-mail.

Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the packaging and delivery of the goods.
In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider. Visa and MasterCard payment cards are accepted.
In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account. The goods will be dispatched after the appropriate amount has been credited to the Seller's account. Information for making the payment will be sent within the order confirmation to the Buyer's e-mail. The Buyer shall indicate the order number as the variable symbol.
In case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 10 days of the conclusion of the purchase contract.
The Seller shall not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
According to the Act on sales records, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure within 48 hours at the latest. This provision does not apply to electronic card payments, bank account transfers or other forms of online payments.
The invoice will be issued in electronic form after payment of the total price and will be sent to the buyer's e-mail address. The invoice will also be available in the user account.
The ownership of the goods passes to the buyer only after he has paid the total price and accepted the goods. In the case of payment by bank transfer, the total price is paid by crediting the Seller's account, in other cases it is paid at the moment of payment.

VI. Delivery of goods

The goods are delivered to the buyer:

to the address specified by the buyer in the order by sending a courier to your address or by DPD,
via a parcel dispenser to the address of the company's dispenser, which has been designated by the buyer,
by personal collection at the seller's premises after prior e-mail or telephone agreement.

The goods can be delivered within the Czech Republic or Slovakia. Delivery to other countries can be made on individually agreed terms.
The choice of delivery method is made during the ordering process.
The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is arranged on the basis of a specific request by the Buyer, the Buyer shall bear the risk and any additional costs associated with this method of delivery.
If the Seller is obliged under the contract of sale to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
The delivery time depends on the availability of the goods and the chosen delivery and payment method. The time indicated on the e-shop is only indicative and may differ from the actual delivery time.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of damage to the packaging indicating unauthorised intrusion into the shipment, the buyer may not accept the shipment from the carrier. The Buyer shall inform the Seller of the damage found without undue delay and, if possible, document the damage.
The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods shall pass to the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the purchase contract.

VII. Gift vouchers

The seller provides the buyer with gift or other vouchers. Their use is governed by the rules, about which the buyer is informed in individual cases by the seller.
The value shown on the voucher will be deducted from the purchase price of the buyer in the online store at www.ne-io.com.
Just enter the unique code in the shopping cart and the value of the voucher will be deducted from the total price of the order.
The voucher can be used for the entire products, including discounted goods.
Unless otherwise stated, each discount or gift voucher can only be used once and only one voucher can be used per purchase. The value of the voucher cannot be split between multiple purchases.
If the value of the gift voucher is greater than the value of the entire purchase, the difference will not be transferred to a new voucher and the unspent amount will not be refunded.
The voucher is not exchangeable for money.
Gift vouchers cannot be combined with each other or with other discount coupons.
For goods purchased with a gift voucher, the amount can be refunded to the buyer (in case of withdrawal from the purchase contract or in the case of a justified complaint) via a replacement gift voucher or by creating an adequate discount for the next purchase.
The voucher is valid for 1 year from the date of issue, after this date the voucher becomes invalid.
The purchase of goods is governed by the applicable Terms and Conditions and Complaints Regulations of the seller.

VIII. Withdrawal from the contract

In accordance with the provisions of Section 1829 of the Civil Code, the buyer who has concluded a purchase contract outside his/her business activity as a consumer has the right to withdraw from the purchase contract without giving any reason.
The withdrawal period is 14 days

from the date of receipt of the goods,
from the date of acceptance of the last delivery of the goods, if the subject of the contract is several types of goods or the delivery of several parts,
from the date of acceptance of the first delivery of the goods, if the subject of the contract is a regular recurring delivery of goods.

However, the buyer, even as a consumer, cannot withdraw from the contract of sale in cases where the subject matter of the contract of sale:

the provision of services, if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has notified the buyer before the conclusion of the contract that he has no right to withdraw from the contract in such a case,
the delivery of goods or services, the price of which depends on the fluctuations of the financial market independently of the seller's will, and which may occur during the withdrawal period,
the delivery of alcoholic beverages which can only be delivered after a period of thirty days and the price of which depends on financial market fluctuations independent of the will of the seller,
delivery of goods that have been modified according to the buyer's wishes or for the buyer's person,
delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
delivery of goods in closed packaging, which the buyer has removed from the packaging and cannot be returned for hygienic reasons,
delivery of an audio or visual recording or computer program if it has damaged its original packaging,
delivery of newspapers, periodicals or magazines,
delivery of digital content, unless it has been delivered on a tangible medium and has been delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has notified the buyer prior to the conclusion of the contract that in this case he has no right of withdrawal,
in other cases specified in § 1837 of the Civil Code.

In order to comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.
To withdraw from the Purchase Contract, the Buyer may use the sample purchase contract Withdrawal Form provided by the Seller. The Buyer may also send the withdrawal from the Purchase Contract to the Seller's email or delivery address specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days from the withdrawal from the contract to the seller. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by the usual postal route due to their nature.
If the Buyer withdraws from the contract, the Seller shall immediately, but no later than 14 days after the withdrawal from the contract, return to the Buyer all monies, including delivery costs, received from the Buyer to the account from which they were credited or, where applicable, to the account chosen by the Buyer when withdrawing from the contract. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to do so and if no further costs are incurred by the Seller.
If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
If the buyer withdraws from the contract of sale, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
The goods must be returned by the buyer to the seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller is also entitled to withdraw from the contract if it is evident that the Buyer has intentionally provided incorrect information in the order. The Seller shall immediately inform the Buyer via the e-mail address specified in the order and shall refund all monies, including delivery costs, received from the Buyer under the contract in the same manner or in the manner specified by the Buyer, as the case may be, within 14 days of the notice of cancellation of the contract. If the buyer purchases the goods in the course of his business, i.e. as an entrepreneur, the seller is entitled to withdraw from the contract at any time, even without giving any reason.

IX. Rights from defective performance

The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection.
Other rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's Complaints Procedure.
The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

the goods have the characteristics which the parties have agreed and, in the absence of agreement, have those characteristics which the seller or the manufacturer has described or which the buyer has come to expect in view of the nature of the goods and on the basis of the advertising carried out by them,
the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship has been determined according to the agreed sample or specimen,
the goods are in the appropriate quantity, measure or weight and the goods comply with the requirements of the legislation.

The buyer has the right to withdraw from the contract:

if the goods have a material defect,
if he cannot use the item properly due to the recurrence of the defect or defects after repair,
in the event of a large number of defects.

In the event that the goods are defective upon delivery, the buyer may exercise the rights arising from the defective performance by sending an e-mail or letter to the addresses mentioned in the introductory clause. The Complaint Form can also be used to make a complaint.
If the goods have a defect upon delivery, the customer is entitled to demand the removal of the defect by means of replacement delivery or repair. If such removal of the defect would be impossible or unreasonable for the seller, the customer is entitled to demand a discount on the purchase price and, if the defect is also significant, to withdraw from the purchase contract. The customer has these rights even if the defect is later manifested.
If the buyer is an entrepreneur, the buyer is obliged to notify and reproach the defect without undue delay after he could have discovered it, but at the latest within three days of receipt of the goods.
If the buyer is a consumer, the buyer has the right to exercise the rights of defective performance in the case of a defect that occurs in consumer goods within 24 months of receipt of the goods.
If the goods sold, their packaging, the instructions accompanying the goods or the advertisement state the period of time during which the goods may be used, in accordance with other legislation, the provisions on the guarantee of quality shall apply. By guaranteeing quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a specified period of time. If the buyer has rightly accused the seller of a defect in the goods, the period for exercising the rights arising from the defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.

Defects of goods

In particular, goods are considered defective if they do not have the usual or presented characteristics, do not serve their purpose, do not comply with legal requirements or have not been delivered in the agreed quantity. The Seller points out that increased sensitivity or possible allergic reactions to the delivered goods cannot be considered in themselves as a defect of the goods. The pictures of the goods in the online shop are for illustrative purposes only and do not constitute a binding representation of the characteristics of the goods (the packaging of the goods may vary, for example, due to a change in packaging by the manufacturer).
The provisions set out in Part VIII of the Terms and Conditions shall not apply to goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if it results from the nature of the goods. The right of defective performance does not belong to the buyer if the buyer knew that the goods were defective before taking delivery of them or if the buyer himself caused the defect.

Complaint handling

In the event of a defect, the Buyer may submit a claim to the Seller and demand:

exchange for new goods,
remedy the defect by supplying the missing part of the goods,
repair of goods,
a reasonable discount on the purchase price,
withdrawal from the contract.

The buyer has the choice of the method of complaint.
When making a claim, the Buyer is obliged to notify the Seller of the right he has chosen. A change of choice without the Seller's consent is only possible if the Buyer has requested the repair of a defect that proves to be irremediable.
In the event that the defect has been remedied by the delivery of new goods without defect, it is the buyer's obligation to return the original goods to the seller. The cost of returning the goods shall be borne by the Seller.
If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.
The Seller is obliged to accept the claim in any establishment where the acceptance of the claim is possible, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.
The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the rectification of the defect, must be dealt with immediately, at the latest within 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. The expiration of this time limit shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of intent (exercise of the right from the defective performance) to the Seller shall be deemed to be the moment when the claim is made.
The Seller shall inform the Buyer in writing of the outcome of the complaint.

Exercise of the right of defective performance

To make a complaint, it is possible to use the Complaint Form, which can be sent electronically by the buyer to the e-mail address: info@ne-io.com or by letter to the address of the headquarters of Nature Laboratories, s.r.o., Areál ÚJV Řež, a.s., Hlavní 130 Řež, 250 68 Husinec.
The buyer can also exercise the rights from defective performance by sending an e-mail or letter to the above addresses (without using the claim form).
The claim must contain the following elements:

contact details of the buyer,
description of the defect,
requirements on how to handle the complaint,
proof of purchase of the goods (preferably accompanied by a proof of purchase).

Please send the defective goods together with the completed and signed complaint form to the above address. The goods should be packed in suitable packaging to ensure maximum protection in transit.
When a claim is made, the buyer receives a written confirmation (claim report) via e-mail, which serves as a document in the settlement of the claim. The complaint report contains the following information: when the complaint was made, what is its content and how the complaint was settled.

X. Personal data

All information provided by the buyer when cooperating is confidential and will be treated as such by the seller. Unless the Seller receives the Buyer's written permission, the Buyer's data will not be used in any way other than for the purpose of performance under the Contract, except for the email address to which commercial communications may be sent, as this is permitted by law, unless the Buyer refuses it. These communications may only relate to similar or related goods and may be unsubscribed from at any time by simple means (by sending a letter, e-mail or by clicking on a link in the commercial communication). The e-mail address will be kept for this purpose for 3 years from the conclusion of the last contract between the parties.
For more detailed information on data protection, please refer to the Privacy Policy here.

XI. Out-of-court dispute resolution

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
We handle consumer complaints via the electronic address info@ne-io.com. We will send information about the handling of the complaint to the buyer's e-mail address.
The Czech Trade Inspection Authority (Česká obchodní inspekce) with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs is competent for the out-of-court settlement of consumer disputes arising out of a purchase contract. The online dispute resolution platform, located at http://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer who is a consumer under a purchase contract concluded by electronic means.
The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes).
The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Czech Trade Inspection Authority supervises compliance with Act No 634/1992 Coll. on Consumer Protection within the defined scope.

XII. Final Provisions

All arrangements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legislation.
The Parties may deliver all written correspondence to each other by electronic mail.
The Buyer shall deliver correspondence to the Seller at the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.
All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the permission of the Seller.
The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could allow him or third parties to interfere with or use the software or other components that make up the online shop in an unauthorised manner and use the online shop or its parts or software in a manner that would be contrary to its purpose or intended use.
The buyer hereby assumes the risk of change of circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.
The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor failures, etc.), the Seller shall not be liable for damage caused as a result of or in connection with cases of force majeure, and if the force majeure lasts for more than 10 days, both the Seller and the Buyer shall have the right to withdraw from the Contract.
A sample complaint/withdrawal form is attached to the terms and conditions.

These terms and conditions come into force on 01.06.2022.

Here you will find the Complaint Form - Withdrawal Form.

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